Acceptable Use Policy

Last updated: September 26, 2026

This policy applies to VPS services provided by INGEN Cloud. Customers are responsible for activity conducted through their accounts and systems, including activity by people they authorize or fail to secure against.

1. Prohibited activity

You must not use the service to violate applicable law or another person's rights; distribute malware; attempt unauthorized access, scanning, exploitation, or disruption; send unsolicited bulk messages; host phishing or fraud; or interfere with networks and services. Security testing is permitted only when you have authorization for every system involved and the activity does not harm our network or other customers.

2. Network and resource abuse

You must not intentionally impair service availability, evade reasonable security controls, spoof network identity for abuse, or consume resources in a way that materially harms shared infrastructure. Keep software current, secure your server, and act promptly if you learn it has been compromised. Traffic generated by a compromised server remains subject to this policy.

3. Reports and cooperation

Send abuse reports and security notices to support@ingencloud.io. Include relevant service identifiers, timestamps with time zones, source and destination IP addresses when available, and supporting logs or links. Do not send passwords or unnecessary personal information. We review credible reports, investigate the affected service, and request customer cooperation when appropriate. Acknowledgment and investigation times depend on the report and available staff; no fixed response time is promised.

4. Enforcement and review

Where permitted by law and the Terms of Service, we may request corrective action, limit harmful traffic, restrict an affected service, or suspend or terminate service when necessary to address a violation. We normally notify the account contact and allow a reasonable opportunity to respond or correct the issue. Immediate action may be necessary to prevent ongoing harm, protect users, or comply with law. Customers may ask for a review of an enforcement decision by emailing support@ingencloud.io with the service identifier and relevant facts. We consider the request and explain the outcome through the support channel.

5. Legal requests and preservation

We assess legal demands for validity and scope before disclosing customer information, and disclose only what is required by applicable law. We may preserve relevant records when legally required or reasonably necessary for an active investigation. We notify the affected customer when legally allowed and reasonably practicable. Customer data and personal information are also subject to the Privacy Policy.

6. Reporting and provider details

Provider: INGEN Cloud, 1317 Edgewater Dr #2117, Orlando, FL 32804. Abuse and security contact: support@ingencloud.io. Provider jurisdiction: Florida. The Terms of Service provide the related account and billing terms.